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Our policies.

BACKGROUND

We respect the privacy of our customers, commercial partners and of everyone who visits our website, lalista.com (Our Website).  Wiskow & White Ltd t/a La Lista (we /us / our) will only collect and use personal data in ways that are described in this Privacy Notice, and that are consistent with our obligations and your rights under the Data Protection Legislation.

1. Definitions and Interpretation 

In this Privacy Notice, the following terms shall have the following meanings:  

Customer:
means a customer who purchases products or services from us, including but not limited to our digital products, consultation services or clinics or access to The Club membership membership; 
Data Protection Legislation:
means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended, the Data (Use and Access) Act 2025 and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including the privacy of electronic communications); and
Supplier:
means a wedding vendor or venue who purchases access to one of our supplier memberships, The Directory and The Collective.

2. Information About Us

Wiskow & White Ltd t/a La Lista is a limited company registered in England & Wales with company number 11321343, with its registered office address at 13 Furlong Road, Westcott, England, RH4 3PP (we/ us / our).  We are the controller and responsible for your personal data.  

If you have any questions relating to your personal data or this Privacy Notice, you may contact us at hello@lalista.com.

3. Third party links

Our Website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for the way in which they handle personal data. We encourage you to read the privacy policy or privacy notice of every website you visit.

4. Your personal data

Personal data is any information about you that enables you to be identified. Personal data covers your name and contact details, but also information such as electronic location data and other online identifiers.  It does not include data where your identity has been removed (anonymous data).

It is important that your personal data is kept accurate and up-to-date.  If any of the personal data we hold about you changes, please let us know.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you do not provide that data when requested (for example complete information needed for us to arrange delivery of our products or services to you), we may not be able to perform that contract.  In this case, we may have to cancel a contract you have with us.  We will notify you if this is the case. 

Please note that our Website is not intended for children.  We do not knowingly collect personal data relating to children.

5. Your rights in relation to your personal data

Under the Data Protection Legislation, you have the following rights.  More information on how to exercise these rights follows later in this Privacy Notice.

The right to be informed about our collection and use of your personal data. 

The right to access your personal data.  

The right to rectify your personal data if any of it is inaccurate or incomplete. 

The right to request deletion of your personal data (subject to certain legal requirements) or to withdraw consent to us using it.

The right to prevent processing of your personal data.

The right to restrict the use of your personal data for particular purposes.

The right of portability, enabling you to ask for a copy of your personal data to re-use with another business.

Rights relating to automated decision-making and profiling. Please see section 7 below for information on how we may use automated tools (including AI) to moderate content in our online communities.

The right to lodge a complaint if you believe your privacy or data protection rights have been breached.  You should raise your complaint with us in the first instance, and a copy of our Data Protection Complaints Policy is available on request.  We will acknowledge your complaint within 30 days and respond to it without undue delay.  If we are not able to resolve your complaint effectively, then you may submit a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk. 

For more information about our use of your personal data or exercising your rights set out above, please contact us at hello@lalista.com.

6. What Data We Collect 

Depending upon whether you are simply browsing Our Website, are a Customer or a Supplier, we may collect and hold some or all of the personal data set out below, using the methods also set out below.

Please also see our Cookie Policy on Our Website regarding our use of cookies and similar technologies.  

We collect the following types of personal data:
Contact Information: If you are a Customer, potential Customer or a Supplier, attend one of our events or contact us via Our Website, we may collect your name, email address, postal address, telephone number and other similar contact details that you provide to us. 
Event information: We may collect information relating to your event, including the date and location of your wedding and your wedding budget;
Photographs and video recording: We may also collect and use images, photographs or video recordings of Customers and their guests to feature on our social media channels or on Our Website when marketing our services.  We will only feature those images, photographs and recordings with our Customers’ consent, which can be withdrawn at any time.
Payment Information: If you purchase products or services from us, we may collect payment information, billing address, and transaction history. However, please note that we do not store full credit card numbers on our servers.
Communication Data: This includes any correspondence or communication between you and us. 
Review and testimonials: We may collect testimonials, reviews and feedback from our Customers relating to our services and the wedding vendors and venues we recommend including your name and any other details you have provided (such as your wedding date or location). We will only publish your testimonial or review with your consent, and you may withdraw this consent at any time by contacting us.
Usage Information: We automatically collect information about your usage of Our Website, including pages visited, time spent on the site, clickstream data, and referring URL, using our analytics software.  This data helps us analyse website performance and user preferences.
Technical Information: We may collect technical information about your device and browser, using our analytics software, including your IP address, browser type and version, device type, operating system, and platform.
Social Media Data: If you interact with our social media pages or use social media features integrated into Our Website, we may collect information from your social media profiles, such as your social media handles and activities. We also collect wedding venue and vendor social media handles.
Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your browsing behavior and preferences using our analytics and advertising cookies. For more details, please see our Cookie Policy.
Sensitive or special category data: We do not collect any sensitive or special category data.
Other Information: We may collect additional information not specifically mentioned here with your consent or as required by applicable laws and regulations.
Please note that the exact information collected may vary depending on your interactions with Our Website and the services we offer. We only collect information that is necessary for the purposes outlined in this Privacy Notice and as permitted by Data Protection Law.

7. How we use your personal data

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. 

We will use your personal data in the following circumstances:
To perform a contract with you as our Customer or Supplier.
If you represent a Supplier, to recommend your services to Our Customers and prospective Customers.
Where it is necessary for our legitimate interests (or those of a third party), for example:
To develop our business
To protect the security or integrity of our IT systems
To manage our relationship with our Customers and Suppliers
To administer our business
To administer or improve Our Website
To maintain records for legal and regulatory compliance
To maintain or defend legal claims 

Note that we will only rely on our legitimate interests to use your personal data if your interests and rights do not override those legitimate interests.  
Where we need to comply with a legal or regulatory obligation.
Where you have consented to us using or processing your personal data (for example by consenting to receiving direct marketing communications from us, or consenting to us featuring images of your event on Our Website or our social media channels). You have the right to withdraw consent at any time by contacting us.
With your permission and/or where permitted by law, to market our products and/ or services to you.  You will not be sent any unlawful marketing or spam, and you will always have the opportunity to opt-out of marketing communications at any time.

We may use automated tools, including artificial intelligence, to help moderate our online communities. These tools analyse posts to identify content that may breach our Community Guidelines (for example, spam or offensive content). Flagged content may be removed or held for human review. If you believe a post has been removed in error, you can contact us at hello@lalista.com to request a review.

We will only use your personal data for the purposes for which it was originally collected unless we reasonably believe that another purpose is compatible with those original purposes and we need to use your personal data for that purpose. 

If we need to use your personal data for an unrelated or incompatible purpose to that for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. Keeping your personal data

We will only process and store our personal data for as long as is necessary taking into account the reasons for which it was first collected.  

When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means, and any legal and regulatory requirements. 

We may keep your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation arising out of our relationship.

The law requires us to keep basic information about our Customers (including identity, contact and transaction information as well as information on the contracts we enter into with our Customers) for tax purposes, for six years after they stop being Customers.

In some circumstances, we may anonymise your personal data for research or statistical purposes.  In this case, we may use this information indefinitely without further notice to you.

9. Storing your personal data

The security of your personal data is essential to us.

To protect your personal data, we have put in place appropriate technical and organisational measures, including the following:
personal data entered by you on Our Website is secured by SSL (secure socket layer) technology in transit and at rest to improve security.  SSL secures connections, prevents hackers from impersonating Our Website or stealing information that Clients or other website visitors submit, like an email address.  
the payment processor integrations on Our Website, provided by Stripe, are compliant with PCI-DSS. Sensitive card data is never handled by us. It goes directly to the payment processor’s servers and we do not have access to this information.
we store personal data securely, including putting in place access controls, physical security, and secure backup procedures.
we collect only the minimum amount of personal data necessary for our purposes.
access to your personal data is limited to those employees, agents, contractors, and other third parties with a legitimate need to know and they are subject to duties of confidentiality.
we conduct regular data security audits to identify and address any vulnerabilities.
we keep our software, systems, and applications up-to-date with security patches and updates to address known vulnerabilities
we have in place procedures for dealing with data breaches.  These include notifying you, acting quickly to identify and limit the breach and any consequences of the breach and/or notifying the relevant authorities where we are legally required to do so.
However, please note that although we take appropriate steps to protect your personal data, no website or transmission of data, computer system or wireless connection is completely secure and so we cannot guarantee the security of that personal data.

10. Transferring and sharing your personal data

We may use external third parties to provide systems, technology or support which involves them processing your personal data on our behalf.  For example, we use:

Mailchimp to create, manage and send marketing emails to Customers, potential Customers who have expressed an interest in our products and other people who have previously purchased from us and/ or have opted to receive them.   Please see Mailchimp’s Data Privacy & Security Policy and Data Processing Addendum, which set out how Mailchimp processes and protects personal data.  

Stripe to administer our payment processes.  When you purchase products or services from us via Stripe, the payment information that you provide is encrypted and transmitted directly to Stripe. We do not store your payment information.  The information you input is processed by Stripe in accordance with their Data Protection policy which is available here: Stripe’s Data Processing Addendum.

Xero accounting tool to administer our payment processes and bookkeeping.  Please see Xero’s Data Processing Addendum which explains how it stores and processes personal data. 

Thrivecart to provide checkout services in relation to some of the digital products we provide.  Please see Thrivecart’s Privacy Policy and Data Processing Addendum for further information as to how Thrivecart processes and protects personal data.

Dubsado to track applications to The Directory.

Zapier to move data from one integration to another.

ClickUp to provide customer relationship management (CRM) services. Please see ClickUp’s Privacy Policy and Data Protection Addendum for further information as to how ClickUp processes and protects personal data.

Zapier to automate workflows and transfer data between our business applications. Please see Zapier’s Privacy Policy and Data Processing Addendum for further information as to how Zapier processes and protects personal data.

Some of these external third parties use physical or cloud storage which is based outside the United Kingdom.  By providing any information, including personal data to us, you consent to such transfer, storage and processing.  Third countries outside the EEA may not have data protection laws that are as strong as those in the UK. We use our best endeavours to select only external third parties that require the same levels of personal data protection that would apply under the Data Protection Legislation, and ensure these levels of protection are contained in the external third parties’ privacy policies and/ or data processing addenda.  

In addition to the third party IT and systems providers referred to above, we may also:

share your personal data with other third parties if you specifically request this and/ or have consented to it: for example, if you are a Supplier we may share your name and contact details with our Customers when recommending your services.

in exceptional circumstances, share personal data if we consider that there is a real risk of harm to you or to others.

on occasion, share your personal data with our professional advisers such as lawyers, bankers, auditors and insurers.  

share your personal data with HM Revenue & Customs, regulators and other authorities based in the United Kingdom if they request this.

transfer your personal data to any new owner, if we sell, transfer, or merge parts of our business or assets.  Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Notice.

be legally required to share certain personal data, which might include yours, if:

We are involved in legal proceedings
We are complying with legal obligations, for example as regards safeguarding, terrorism, money laundering or drug trafficking
We are complying with a court order
We are complying with the instructions of a government or regulatory authority.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

11. Controlling and withholding your personal data

In addition to your rights under the Data Protection Legislation, set out in Section 5 above, when you submit personal data via Our Website, you may be given options to restrict our use of your personal data.  We aim to give you control over our use of your data for direct marketing purposes (including the ability to opt out of receiving marketing emails from us), which you may do by unsubscribing using the links provided. 

You may access certain areas of Our Website without providing any personal data. However, to use all features and functions available on Our Website (for example when making purchases via our Shop) you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see our Cookie Policy which is available on Our Website.

12. Accessing your personal data

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it. This is known as a Subject Access Request.

All subject access requests should be made in writing and sent to the following email address: hello@lalista.com.   Please include “Subject Access request” in the email subject field.

There is not normally any charge for a subject access request, unless your request is ‘manifestly unfounded or excessive’, in which case we may charge an administrative cost.

We will aim to respond to your subject access request within one month of receiving it.  If your request is more complex, more time may be required, up to a maximum of three months.  We will keep you informed of our progress.

13. Our contact details

To contact us about anything to do with your personal data and data protection, please email us at hello@lalista.com.

14. Updates to this Privacy Notice 

We may amend or update this Privacy Notice from time to time.  A revised Privacy Notice will be uploaded on Our Website and you will be deemed to have accepted its terms on your first use of Our Website following the revisions.  We recommend that you check this page regularly. 

This Privacy Notice was last updated in October 2026.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.lalista.com you are accepting and consenting to the practices described in this policy and our cookie policy.

WHO CONTROLS YOUR DATA?

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Wiskow & White Ltd. We are registered in England and Wales under company number 12480734 and have our registered office as Westcott, RH4 3PP.

WHAT PERSONAL DATA DO WE COLLECT?

The type of data we collect depends on your activity across our website. It can include:

  • Identity Data including your first name, last name, username, address, gender and date of birth.
  • Contact Data including your billing address, delivery address, email address and telephone numbers.
  • Financial Data including bank account and payment card details. SheerLuxe does not store any financial data.
  • Transactional Data including details about payments for products or services you have purchased from us.
  • Technical Data including internet protocol (IP) address, your login data, browser type, operating system and platform, as well as your journey through our digital platform (such as the links you click on and the searches you make), which videos you have watched, what content you like and share, which push messages you respond to and information collected in any forms you complete. We may also analyse which marketing activity led to your taking specific action on our digital platforms.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, favourites, feedback and survey responses.
  • Usage Data including information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including:

Direct Interactions: You may give us your data by filling in forms, using our website, or from corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Sign up to any of our memberships;
  • Attend one of our events;
  • Enter a competition or promotion;
  • Request marketing be sent to you; or
  • Complete a survey / give us some feedback.

 

AUTOMATED TECH & INFORMATION

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

HOW DO WE USE YOUR PERSONAL DATA?

We use the data we collect from you to provide you with our services. We may also use your contact details to communicate with you.

We will use your data for marketing, customer services and profiling your purchasing preferences.

We will use your data to provide you with any goods, services or information from La Lista you have requested.

We will disclose your information to our trusted service providers and agents for these purposes where the third parties agree to keep your information confidential in line with their privacy policies.

La Lista does not retain credit card details.

We will process your data when you enter our competitions. Your personal data will be used for La Lista to contact you regarding the competition, to identify contestants, to contact winners and to follow up on prize deliveries.

The processing of your personal data is based on the consent you provide when you choose to enter a competition.

Data that is forwarded to third parties, is only used to provide you with relevant marketing.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We will never share your personal data with any external party for their own marketing purposes.

All financial data is held by Stripe according to their policies and applicable data protection laws. La Lista does not retain this information.

We employ other companies and individuals to perform functions on our behalf. For example, carrying out surveys, fulfilling orders, analysing data, providing marketing assistance, social networks, hosting providers and other technical partners. They have access to personal information needed to perform their functions but may not use it for other purposes. They must process the personal information in accordance with this Privacy Policy and under the applicable data protection laws.

You can ask us or third parties to stop sending you marketing messages by following the opt-out / unsubscribe links on any marketing messages sent to you. You can also contact us any time on hello@lalista.com to ask us to modify your preferences.

HOW LONG DO WE KEEP YOUR DATA?

All data held by La Lista will be anonymised after it has been inactive for a period of twelve months. This means it can no longer be associated with you. Anonymised data is kept indefinitely for research or statistical purposes.

We will keep your personal data if there are any legal requirements or if there is an open dispute.

You can re-subscribe to La Lista at any time, subject to our Terms and Conditions.

WHAT ARE YOUR RIGHTS?

Right to access:

You have the right to request information about the personal data we hold about you at any time. Contact La Lista to receive your personal data via email.

Right to portability:

Whenever La Lista processes your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us. Please contact us if you want this information.

Right to rectification:

You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed.

Right to erasure:

You have the right to erase any personal data processed by La Lista at any time, except for the following situations:

  • you are suspected of misuse of, or have misused our services within the past four years;
  • where the information is needed in exercise or defence of legal claims;
  • where the information is required to comply with any legal obligations; and
  • any other applicable exemption under Article 17(3) of General Data Protection Regulation (GDPR) (EU) 2016/679

EXERCISING YOUR RIGHTS

We take data protection very seriously and have therefore dedicated a member of the La Lista team to handle your requests in relation to your rights stated above. You can always reach them at hello@lalista.com

Right to complain to a Supervisory Authority:

If you believe La Lista has processed your personal data incorrectly, you can contact us anytime.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

COOKIES

Cookies are small pieces of information issued by your computer when you enter a website. So we can give you a personalised browsing experience, our Site uses cookie information collection technology.

Cookies are stored by your browser on your computer’s hard drive. They can be used for a wide range of purposes, for example, to identify your computer’s previous visits to the Site, and to detect the most popular features of the Site.

A cookie session only lasts for the time you are on the Site and makes sure that once you’re logged in, you won’t have to login again unless you close your computer or quit your browser or logout of the Site. Usually when you close or quit your browser, it will automatically delete the cookie session.

La Lista uses two types of cookies:

A tracking cookie is stored on your browser for longer than your user session and is reset each time you visit the Site. We use tracking cookies to record vital statistics, for example, how you found the Site; and we use analytical cookies to monitor how the Site is performing and how much traffic we receive, usually through Google Analytics. This software gathers anonymous data relating to how you are using the Site and then provides us with visitor statistics.

La Lista does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please be aware if you choose to disable cookies, you will not be able to take advantage of all of our features

This Cookie Policy explains how Wiskow & White Ltd (we / us / our)  uses cookies and similar tracking technologies on our website lalista.com (Our Site). 

WHAT ARE COOKIES?

Cookies are small text files that are stored on your device when you visit Our Site (Cookies). They are widely used to make websites work efficiently and improve users’ browsing experience. Cookies can also be used to collect data for various purposes, such as analysing website traffic, personalising content, and delivering targeted advertisements.

Our use of Cookies is regulated by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2003 (SI 2003/2426) (as amended) and the relevant parts of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR) and the Data (Use and Access) Act 2025.  Together these are referred to as Cookie Law.

TYPES OF COOKIES WE USE

Our Site may place and access certain first-party Cookies on your device. First-party Cookies are used to facilitate and improve your experience of Our Site.  We use the following types of Cookies on our website:

Essential Cookies: These Cookies are necessary for the proper functioning of Our Site. They enable you to navigate Our Site and use its features, such as accessing any secure areas and making transactions. You can switch off these essential Cookies in your browser setting, however without them, some services or parts of Our Site may not be available.

Functional Cookies: Functional Cookies allow Our Site to recognise you and remember your choices and preferences, such as language settings and region. These Cookies enhance your experience by providing personalised content. 

Analytical or Performance Cookies: These Cookies help us understand how visitors interact with Our Site by collecting information about page views, the number of unique visitors, the source of traffic, how users navigate around Our Site and other statistical data. We use this information to target potential customers, improve Our Site’s performance and user experience, for example ensuring users can find what they are looking for quickly.  Our analytics and performance Cookies are placed by Google and Squarespace.  Further information regarding these analytics Cookies is available at Google Privacy & Terms: Technologies 

Third party Cookies on Our Site, such as the above analytics Cookies, may track your activity across websites to analyse traffic patterns. By using Our Site, you consent to the use of these Cookies. You can control your preferences for these third party Cookies via your browser settings (see section 4 below) or by opting out through those third-parties’ consumer pages.  

HOW TO MANAGE COOKIES

Before Cookies are placed on your device by Our Site, you will be shown a pop-up asking you to give your consent to set those Cookies.  You will be able to choose whether to consent only to essential Cookies and/ or to non-essential marketing, functional, analytics and advertising Cookies.

Necessary Cookies help make Our Site more useable for users by enabling basic functions like page navigation and access to secure areas of Our Site.  Our Site cannot function properly without these Cookies.  By consenting to the placing of Cookies you are enabling us to provide the best possible experience and service to you.  The non-essential Cookies on Our Site are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.  

You can also manage your Cookie preferences by adjusting your browser settings. Most web browsers allow you to block or delete Cookies, and also enable you to choose whether you wish to disable all Cookies or only non-essential Cookies. By default, most internet browsers accept Cookies, but this can be changed.  Please refer to your browser’s help menu for instructions on how to manage Cookies.  Please note that doing so may affect your experience on Our Site.

Links to instructions on how to manage Cookies in the most common internet browsers appear below:

Google Chrome

Microsoft Edge

Mozilla Firefox

Safari

COOKIE CONSENT

By using Our Site, you consent to the use of Cookies as described in this Cookie Policy. You have the option to withdraw your consent at any time by adjusting your Cookie preferences as outlined in Section 4.

CONTACT US

If you have questions or concerns about our Cookie Policy or our data protection practices generally, please contact us by email at hello@lalista.com 

Updates to this Cookie Policy

We may update this Cookie Policy to reflect changes in our Cookie practices or Cookie Law. Any updates will be posted on this page, so you are advised to check it from time to time.

This Cookie Policy was last updated on 2 December 2025.



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This policy sets out how La Lista behaves towards the couples who use our directory and the vendors and venues who appear in it. Couples planning a wedding in Italy from abroad are making large decisions at a distance, often in a second language, and they rely on us to point them to people they can trust.

It applies to everyone who works for or on behalf of La Lista, including employees, freelancers, contributors and photographers. It covers the directory, the magazine, our social channels, our newsletters and any events we run. Sections 7 and 8 also set out the standards we ask listed vendors and venues to meet.

OUR PRINCIPLES

We describe vendors, venues and ourselves accurately, and disclose when something has been paid for.

Our recommendations are our own judgement. Payment does not buy a place in the directory or a favourable word.

We treat couples and vendors consistently, and we apply the same standards to every listing.

We welcome every couple, and we expect the vendors we list to do the same.

We look after what is shared with us, and we respect the places and communities where weddings happen.

HOW VENDORS & VENUES ARE SELECTED

A listing on La Lista is an endorsement, so every vendor and venue is assessed before it appears. A fee alone never secures a place.

Before listing, we check:

  • Quality of real wedding work.
  • Experience in Italy.
  • Legitimacy & legality.
  • Fit to La Lista’s audience.

We decline applications that do not meet these standards, and we tell applicants so. We review listings annually and remove those that no longer qualify.

Members of the La Lista team do not assess a business they own, work for or have a close personal connection to. Any such interest is declared and the decision is made by someone else.

TRANSPARENCY ABOUT MONEY

Couples are entitled to know how La Lista earns its income and whether money has influenced what they see.

  • Membership fees. Vendors and venues pay an annual membership fee to be listed once they have passed our selection process. Couples use the directory free of charge.
  • La Lista does not take commission or referral fees on bookings made through the directory.
  • Featured placement. Where a vendor has paid for a more prominent position, the placement is labelled.
  • Sponsored content. Paid articles, newsletter features and social posts are marked as sponsored or as an advertisement, in line with UK ASA, US FTC and Italian AGCM rules.
  • Gifts and hospitality. Our team may accept venue visits, tastings and stays in order to assess a business. These never guarantee a listing or coverage, and we disclose them when we publish about that business. Gifts are declared internally.

La Lista expects every vendor and venue to be transparent about money.

HONEST MARKETING

Everything we publish should be something a couple can rely on when they book.

  • Accurate descriptions. Listing copy reflects what a vendor or venue offers. We do not overstate capacity, exclusivity, availability or experience.
  • Where prices or starting prices are shown, they are supplied by the vendor, dated, and state whether VAT is included.
  • Reviews and testimonials. We publish only genuine feedback from real clients. We do not write, buy, edit to change the meaning of, or selectively suppress reviews.
  • Photographs show the vendor’s or venue’s own work and are used with the permission of the photographer and, where they can be identified, the couple. Photographers are credited.
  • Styled shoots. Editorial and styled shoots are labelled as such and are not presented as real weddings.
  • When we get something wrong, we correct it promptly and, where the error was material, say that we have done so.

OUR COMMITMENT TO COUPLES

Couples can use La Lista without pressure and without their details being passed around.

  • We send an enquiry only to the vendors or venues the couple has chosen to contact.
  • We do not sell couples’ contact details, and we do not share them with vendors who have not been contacted.
  • We do not use false urgency, invented scarcity or other pressure tactics.
  • We are clear about our role. La Lista introduces couples to vendors. The contract for any service is between the couple and the vendor, and La Lista is not a party to it.
  • We encourage every couple to get a written contract, check cancellation terms and take out wedding insurance.
  • If a couple reports a serious problem with a listed vendor, we look into it under section 12.

WHAT WE OFFER AND WHAT WE EXPECT FROM VENDORS & VENUES

The relationship runs both ways: we commit to treating vendors fairly, and listed vendors commit to a code of conduct.

What vendors can expect from us

  • Clear membership terms and pricing, with no hidden charges and reasonable notice of any change.
  • The same selection criteria and the same treatment for every business, whatever its size.
  • Respect for their intellectual property. We use images and text only as agreed.
  • Commercial information kept confidential.
  • A fair hearing before any listing is suspended or removed.

What we expect from listed vendors and venues

  • Accurate information in their listing, kept up to date.
  • Transparent pricing and a written contract for every couple.
  • Disclosure to couples of any commission or kickback received for recommending another supplier.
  • Compliance with Italian law, including tax, licensing, health and safety, and insurance.
  • Lawful and fair treatment of staff and subcontractors, with no undeclared labour.
  • Timely, professional communication, and delivery of what was agreed.
  • Handling of couples’ personal data in line with GDPR.
  • Respect for other professionals, including proper credit for their work.
  • Compliance with the inclusion standard in section 8.

INCLUSION & NON-DISCRIMINATION

La Lista is for every couple. We do not discriminate on the grounds of race, ethnicity, nationality, religion or belief, sex, gender identity, sexual orientation, age, disability or family circumstances, and we do not list vendors or venues who do.

  • Every listed vendor and venue confirms that they welcome all couples, including same-sex couples.
  • Where a venue cannot host a particular ceremony for legal or religious reasons outside its control, such as a Catholic church ceremony, the listing says so plainly.
  • We aim for our imagery and editorial to reflect the range of couples who marry in Italy.
  • We include accessibility information on venue listings where the venue has supplied it, and we work to make our website accessible.
  • A substantiated report of discrimination by a listed vendor leads to removal from the directory.

DATA, PROTECTION & PRIVACY

We collect only the personal information we need, and we handle it in line with UK GDPR, EU GDPR and applicable US state privacy laws.

  • We tell people what we collect and why in our Privacy Policy.
  • Marketing emails are sent only with consent, and every email carries an unsubscribe link.
  • Couples and vendors can ask to see, correct or delete their data at any time.
  • Published real weddings feature couples and guests only with the couple’s consent. We take particular care with images of children.
  • We keep data secure, limit access to those who need it, and delete it when it is no longer required.

SUSTAINABILITY & RESPECT FOR PLACE

Destination weddings bring income to Italian communities and also place demands on them, and we want La Lista to encourage the first without ignoring the second.

  • We favour vendors who are based in, or have long-standing ties to, the region where they work.
  • We encourage local and seasonal sourcing for food, wine and flowers.
  • We expect venues and vendors to respect noise, fireworks, drone and heritage-site rules, and the neighbours who live nearby.
  • We do not make environmental claims about ourselves or our vendors that we cannot support with evidence.
  • We highlight sustainability credentials where defined and proven.

USE OF AI

We use AI tools to help draft and edit listing copy and editorial, and a member of the La Lista team reviews everything before it is published.

  • Facts in a listing come from the vendor or from our own knowledge of them, never from an AI tool’s assumptions.
  • We will never publish AI-generated images as photographs of a real venue, vendor’s work or wedding.
  • We do not use AI to generate reviews or testimonials.
  • We do not enter couples’ personal data into AI tools beyond what is needed to provide our service.

RAISING A CONCERN

Anyone can raise a concern about La Lista or a listed vendor by emailing hello@lalista.com.

  1. We acknowledge the concern within 3 working days.
  2. We ask the vendor or team member concerned for their account.
  3. We reply with our findings within 14 days, or explain why we need longer.

Depending on what we find, we may ask a vendor to put something right, suspend the listing while the matter is resolved, or remove it. We remove a listing without a refund of membership fees where a vendor has acted dishonestly, discriminated against a couple, or seriously breached this policy.

La Lista cannot resolve contractual disputes between a couple and a vendor, award compensation or give legal advice. We will always tell a couple where our role ends.

Nobody is penalised for raising a concern in good faith.

La Lista aims to credit every photographer and videographer whose work we can identify, and will credit or remove any photo on request.

OUR APPROACH

La Lista (Wiskow & White Ltd) exists to celebrate the people who make Italian weddings beautiful, and photographers are at the heart of that. We respect the copyright in every image on lalista.com, our social channels and our newsletters.

We aim to use a photo only with the permission of someone entitled to give it, and to credit the photographer wherever we know who they are.

WHERE OUR PHOTOS COME FROM

The photos we publish are:

  • supplied by the venues and vendors we list, for their listings and features;
  • supplied directly by photographers, planners and couples;
  • publicly published on instagram, Pinterest and other channels; or
  • taken or commissioned by La Lista; or
  • licensed from image libraries.

CREDITS

We credit the photographer / videographer by name wherever we know it.

Sometimes a photo reaches us without the photographer’s details and we are unable to trace them. A photo shown without a credit is never a claim that the image is ours.

If you are the photographer or videographer of an uncredited photo, please tell us. We will add your credit promptly.

IF YOU SUPPLY PHOTOS TO US

By supplying photos to La Lista, you confirm that:

  • you own the copyright, or have the photographer’s permission for La Lista to use the photos on our website, social channels, newsletters and marketing;
  • any recognisable people in the photos have agreed to them being published;
  • you have given us the photographer’s name so that we can credit them;
  • you grant La Lista a non-exclusive, royalty-free licence to publish, crop and resize the photos for those purposes until you ask us to remove them; and
  • you are responsible for any claim that arises because one of these confirmations is untrue, and will cover La Lista’s reasonable costs in dealing with it.

REQUEST A CREDIT, CORRECTION OR REMOVAL

If you believe a photo of yours appears on La Lista without the right credit or without your permission, email hello@lalista.com with:

  • a link to the page or post where the photo appears;
  • your name and how you are connected to the photo (photographer, rights holder, or a person pictured); and
  • what you would like us to do: add a credit, correct a credit, or remove the photo.

We will act promptly once we hear from you. If you would rather the photo was not used, we will remove it. We may ask for something to confirm the photo is yours.

LIABILITY

We publish photos supplied by others in good faith, relying on the confirmations given by the person or business who supplied them. Responsibility for those confirmations rests with the supplier.

To the fullest extent permitted by law, La Lista is not liable for any loss arising from a photo supplied by a third party where we relied on those confirmations and acted promptly once a concern was raised with us.

Nothing in this policy limits any right or liability that cannot be limited by law.

USING PHOTOS FROM LA LISTA

Photos on La Lista remain the copyright of their photographers or owners. Please do not copy, republish or reuse them without the owner’s permission. For press or partnership requests, contact hello@lalista.com.

ABOUT THIS POLICY

This policy is governed by the laws of England and Wales. We may update it from time to time, and the current version will always be on lalista.com.

These Website Terms of Use, together with the documents referred to in them, set out the terms under which You may use our website at lalista.com (Our Website).   

DEFINITIONS & INTERPRETATION

In these Website Terms of Use, the following expressions have the following meanings:

 

“Content”means any and all text, images, audio, video, scripts, code, software, databases and any other form of information that appears on, or forms part of, Our Website and/ or our social media channels (including but not limited to our Instagram, Pinterest and Facebook channels @_lalista; 
“Data Protection Legislation”means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made under it); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended; the Data (Use and Access) Act 2025 and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including the privacy of electronic communications);
“Intellectual Property Rights”means:(a) any and all rights in any patents, trademarks, service marks, registered designs, applications (and rights to apply for any of those rights), trade, business and company names, internet domain names and email addresses, unregistered trademarks and service marks, copyrights, database rights,  know-how, rights in designs, inventions and processes;(b) rights under licences, consents, orders, statutes or otherwise in relation to a right in paragraph (a);(c) rights of the same or similar effect or nature as or to those in paragraphs (a) and (b) which now or in the future may subsist in any part of the world; and(d) the right to sue for past infringements of any of the foregoing rights;
“We/Us/Our”means Wiskow & White Ltd, a limited company registered in England & Wales with company number 11321343, being the owner and operator of Our Website
“You/ Your”means you, as a user of Our Website.

 

ACCEPTANCE OF TERMS

By accessing or using Our Website, you agree to comply with and be bound by these Website Terms of Use. If you do not agree to these terms, you should not use Our Website.

If you purchase products or services from us, specific terms and conditions apply to those purchases, which will be provided for you to read and agree to at the points of purchase.

CHANGES TO TERMS

These Website Terms of Use may be revised from time to time without notice. Your continued use of our Website after any changes will constitute your acceptance of such changes.  These Website Terms of Use were last updated on 2 December 2025.

  1. Privacy Notice and Data Protection

4.1 Your use of Our Website is also governed by Our Privacy Notice, which can be found on Our Website. 

4.2 We will collect, use and process Your personal data (including any personal data you supply when setting up Your Account) in accordance with our obligations under the Data Protection Legislation and Our Privacy Notice.

  1. Intellectual Property

5.1 All Content on Our Website and Our social media accounts, including but not limited to text, copy, graphics, logos, images, illustrations and software, is Our property (or the property of Our licensors) and is protected by copyright and other intellectual property laws.

5.2 Save as set out in Clause 5.3, You may not use, reproduce, distribute, sell, sub-licence, store or create derivative works based on any Content from Our Website or Our social media accounts without Our prior written consent.

5.3 You may access, view and use Our Website in a web browser, print pages from Our Website and save pages for later offline viewing.

5.4 You must always acknowledge Us (or Our licensors, as appropriate) as the owner of the Content on Our Website and on Our social media channels. 

USER CONDUCT

6.1 You agree to use Our Website for lawful purposes only and not to engage in any activity that could harm Our Website, its users, or third parties.

6.2 Whilst We endeavour to keep Our Website secure and free from viruses and malware, You are responsible for protecting Your hardware, software and other materials from viruses, malware and other internet security risks.

6.3 You may not:

6.3.1 use Our Website for any illegal or unauthorised purpose;

6.3.2 post or transmit any content that is (or could be construed as) harmful, offensive, discriminatory or violates any applicable laws;

6.3.3 deliberately introduce any virus or malware, or attack Our Website by means of a denial of service attack;

6.3.4 attempt to gain unauthorised access to Our Website or its systems; or

6.3.5 link to Our Website in a way which suggests any association between You and Us or any endorsement by Us, or in a way which might damage Our reputation or take unfair advantage of it.

6.4 We reserve the right to suspend or terminate Your access to Our Website if You breach the terms of this Clause 6, or any other terms of these Website Terms of Use.

LINKS TO THIRD PARTY WEBSITES

Our Website may contain links to third-party websites.  We are not responsible for the content of these third-party websites, and shall not be liable in respect of any such content.  We are not endorsing that content by linking to them. You should review the website terms and policies of any third-party websites you visit.

DISCLAIMERS

8.1 We make no representations or warranties, express or implied, that Our Website will meet Your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software or hardware, or that it will be secure.

8.2 We make no representations or warranties regarding the accuracy or completeness of the Content, or that the Content is up-to-date.  We shall not be liable to You for any inaccuracy contained in the Content or for any reliance You may place on that Content.

8.3 Our Website provides information about wedding vendors and venues for general guidance purposes only. We do not endorse, guarantee or make any representations or warranties (express or implied) regarding the quality, suitability, reliability, availability or performance of any vendor or venue featured on Our Website. Any contract or arrangement You enter into with a vendor or venue is solely between You and that vendor or venue, and We shall have no liability in connection with any such contract or arrangement.

8.4 You are solely responsible for conducting Your own due diligence before engaging any vendor or venue, including verifying their credentials, insurance, reviews and suitability for Your requirements. We recommend You obtain written contracts with any vendors or venues You engage and take legal advice.

8.5 Any Content provided on Our Website is provided for general information and guidance purposes only. The Content is not intended to constitute professional advice and should not be relied upon as such. We make no representations or warranties regarding the accuracy, completeness or suitability of the Content for Your particular circumstances, and We shall not be liable for any loss or damage arising from Your use of, or reliance on, the Content.

8.6 To the extent that We provide reviews, testimonials or ratings in relation to vendors or venues, these represent the personal opinions of the individuals who provided them and do not represent Our views or constitute any endorsement or guarantee by Us.

  1. Limitation of Liability

 To the fullest extent permitted by law, We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with Your use of Our Website including any (if You are a business owner) any loss of profits, sales, business or revenue, loss of business opportunity, goodwill or reputation, loss of anticipated savings, business interruption or for any other indirect or consequential loss or damage.

  1. Indemnification

 You agree to indemnify and hold Us, and Our officers, directors, employees, and agents, harmless from any claims, liabilities, damages, and expenses (including legal fees) arising from Your use of Our Website or from Your violation of these Website Terms of Use.

  1. Governing Law

These Website Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Contact Information

If you have any questions or concerns about Our Website or these Website Terms of Use, please contact us by email at hello@lalista.com 



This protocol explains how we handle complaints. There are two main types:

Part A: Complaints about vendors or venues (typically from couples)

Part B: Complaints about posts in our communities (typically from venues or vendors)

Skip to the section that applies to you.

PART A: COMPLAINTS ABOUT VENDORS AND VENUES

This section applies if you’re a couple (or other community member) who has had a problem with a vendor or venue and wants La Lista to look into it.

Try to resolve it directly first.

Before making a formal complaint, we’d encourage you to contact the other party directly. Many issues come down to miscommunication and can be sorted out with a conversation.

If you’re not sure how to approach this, you’re welcome to email us at hello@lalista.com for advice – we’re happy to help you think through what to say.

If you’ve already tried to resolve things directly and got nowhere, or if the issue is serious enough that direct contact doesn’t feel appropriate, read on.

How to make a complaint to us

Email hello@lalista.com with ‘Complaint’ in the subject line. Please include:

– Your name and contact details

– The vendor or venue name

– When the issue happened

– What went wrong

– Any evidence you have

EVIDENCE

We need something to work with. Useful evidence includes contracts, payment receipts, emails, messages, photos, or screenshots with timestamps. It includes direct evidence, not hearsay from other people or posts in other forums.

You’ve got 7 days from when we acknowledge your complaint to send us your evidence. If nothing comes through, we’ll close the complaint.

SHARING NEGATIVE FEEDBACK IN OUR COMMUNITIES

If you want to share a negative experience in our Facebook group or The Community, that’s fine – honest feedback is valuable for other couples. But please read this section first. Reviews can have real consequences for businesses, and for you if you get it wrong.

The full rules are in our Community Guidelines, but here are the key points:

Stick to facts you can back up. “The flowers arrived two hours later than the production schedule” is a fact. “They’re the worst florist in Italy” is not. If you make factual claims, be prepared to provide evidence if asked.

Be fair and balanced. If there were positives as well as negatives, include both.

Don’t exaggerate. Describe what actually happened, no matter how strongly you feel.

Focus on the service, not the person. Avoid personal attacks or offensive language about individuals.

Think twice if there’s an ongoing dispute. If you’re in the middle of a complaint, legal dispute, or chargeback, consider waiting until it’s resolved. Posting publicly during a dispute can complicate things and may expose you to legal risk.

Disclose any conflicts of interest. If you have a personal or business connection to a vendor (friend, family, received a discount), you must say so.

A word on defamation: Defamation is illegal in Italy. A review that contains false statements of fact, is exaggerated, or is written maliciously to damage a business could be defamatory. If a vendor believes they’ve been defamed, they may take legal action against you. Make sure you can evidence everything you write.

If your post doesn’t follow these rules, we may ask you to edit it or provide evidence, and we may remove it if you don’t. Repeated breaches could result in you being banned from the community. See the Community Guidelines for full details.

HOW WE ASSESS COMPLAINTS

We categorise complaints, whether they have been made to us or posted in our member communities, in three categories:

Minor – slow replies, small misunderstandings. We’ll notify the vendor and give them a chance to respond.

Moderate – proper service failures, or repeated complaints about the same vendor. We’ll investigate and may add a warning to their file.

Serious – no-shows, allegations of fraud, major contract breaches. We’ll investigate immediately and may suspend their Directory membership while we do.

WHAT HAPPENS NEXT

  1. We acknowledge your complaint within 24 hours.
  2. If it’s a public post, we’ll comment saying it’s under investigation and turn off comments.
  3. We notify the vendor by email within 24 hours and invite them to respond.
  4. We ask both sides for evidence (you and the vendor have 7 days to supply this).
  5. We review everything. For Supplier members, we assess whether they’ve met the professional standards in the Supplier Terms & Conditions.
  6. We tell both parties our decision within 3 working days of finishing. Investigations usually take up to 14 working days.

POSSIBLE OUTCOMES

For Vendor members:

– Complaint not substantiated: complaint closed, and (if posted publicly) post removed

– Minor issue: noted on file, warning given

– Bigger issue: membership suspended until resolved

– Serious breach: removed from Directory, no refund (see Clause 13 of the Supplier Terms & Conditions)

For non-members: our role ends after we’ve notified them. We keep a note on file which we’ll consider if they ever apply to join the Directory.

We’ll tell both parties whether the complaint was upheld, partially upheld, or not upheld, with a summary of why. Specific outcomes about Directory membership stay confidential.

PART B: COMPLAINTS ABOUT POSTS IN OUR COMMUNITY

This section applies if you’re a vendor or venue and you’ve seen something posted about your business in our Facebook group or one of our membership forums that you believe is unfair, inaccurate, or breaches our Community Guidelines.

How to report a post

Email hello@lalista.com with:

– A link to the post (or a screenshot if you can’t link to it)

– Why you believe it’s inaccurate or unfair

– Any evidence that supports your position

You can also use the ‘Report’ function on Facebook for posts in our Facebook group.

WHAT WE’LL LOOK AT

We’ll review the post against our Community Guidelines. In particular:

– Is the poster sticking to facts they can back up?

– Is it fair and balanced?

– Does it avoid personal attacks?

– Could it be defamatory (false statements that damage your reputation)?

– Does it comply with the other rules in the Community Guidelines?

We won’t remove a post simply because you disagree with someone’s opinion. Opinions like “I was disappointed” or “I wouldn’t recommend them” are allowed, even if they’re unflattering. What’s not allowed is false statements of fact, exaggeration, or content designed to damage your business maliciously.

WHAT HAPPENS NEXT

  1. We acknowledge your report within 24 hours.
  2. We review the post against the Community Guidelines. We may hide the post while we investigate.
  3. If we think there might be an issue, we’ll contact the poster and ask them to provide evidence for their claims or to edit the post. They’ve got 7 days to provide this.
  4. If they provide evidence and the post complies with the Guidelines, it stays up.
  5. If they don’t respond, can’t back up their claims, or won’t edit the post, we may remove it.
  6. We’ll let you know the outcome.

POSSIBLE OUTCOMES

– Post stays up (complies with Guidelines, or is opinion not fact)

– Poster asked to edit (remove inaccurate parts)

– Post removed (breaches Guidelines or poster does not provide evidence)

– Poster warned or banned from community (serious or repeated breaches)

For paid community members, repeated breaches of the Community Guidelines may also result in their membership being revoked.

You can respond instead

If a post is critical but doesn’t breach the Guidelines, you’re welcome to post a response underneath rather than asking us to remove it. This can actually work in your favour – couples often appreciate seeing how vendors handle criticism. Just keep it professional and accurate.

APPEALS

If you think we got it wrong, you can appeal once, but only if:

– You have new evidence that wasn’t available before, or

– We made a genuine mistake in how we handled the complaint

You’ve got 14 days from our decision to appeal. Email hello@lalista.com with ‘APPEAL’ in the subject line. We’ll respond within 14 working days. Decisions on appeals are final.

MISUSE OF THIS PROCESS

We watch out for:

– Made-up complaints or complaints filed just to cause trouble

– Threatening vendors with bad reviews to get freebies or refunds

– Vendors trying to silence legitimate criticism

– Competitors trying to sabotage each other

If we think any of this is happening, we’ll dismiss the complaint and may restrict the person from our communities.

RECORD KEEPING

We keep complaint records for 2 years, then delete them. Notes about vendors stay on file longer as we use them when assessing Directory applications. For more on how we handle personal data, see our Privacy Notice.

LIMITATIONS AND LIABILITY

OUR ROLE AND DECISIONS

La Lista is not a court, regulator, or arbitrator. We provide a complaints process as a service to our community, but our decisions are made at our sole discretion and are not legal rulings. We do not determine legal liability, fault, or entitlement to compensation.

By using this complaints process, you acknowledge that you are not entitled to any particular outcome, and that our decision to uphold, partially uphold, or dismiss a complaint (or to remove, edit, or leave up a post) is final, subject only to the appeals process above.

NO VERIFICATION OF CLAIMS

We are not able to independently verify the accuracy or completeness of information provided by complainants, venues, vendors, or anyone else involved in a complaint. We make decisions based on the information and evidence provided to us, acting in good faith and using our reasonable judgement. We do not guarantee that our decisions are correct, and we accept no responsibility for any inaccuracies in information provided to us by any party.

EXCLUSION OF LIABILITY

To the fullest extent permitted by law, La Lista shall not be liable for any loss or damage arising from or in connection with:

– any decision we make under this protocol, including decisions to uphold or dismiss complaints, to remove or leave up posts, or to suspend or terminate memberships;

– any delay in handling a complaint or any failure to meet the timeframes set out in this protocol;

– any action we take (or decline to take) in response to a complaint;

– the content of any complaint, review, or post made by any user of our communities;

– any reliance you place on the outcome of a complaint;

– any dispute between a complainant and a vendor or venue, regardless of whether we have been involved.

This exclusion applies to direct loss, indirect loss, loss of profit, loss of revenue, loss of business, loss of goodwill, reputational damage, and any other loss or damage of any kind, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

YOUR RESPONSIBILITY

You are responsible for the content of any complaint you make or any post you publish. If your complaint or post is false, misleading, defamatory, or otherwise unlawful, you (not La Lista) will be legally responsible. If a third party brings a claim against La Lista because of something you posted or a complaint you made, you agree to indemnify us for any costs, damages, or losses we incur, including legal fees.

Nothing in this protocol limits liability for:

– death or personal injury caused by our negligence;

– fraud or fraudulent misrepresentation; or

– any other liability which cannot be excluded or limited by law.

DETAILED TERMS

This section should be read alongside the liability and indemnity provisions in the Community Guidelines (Clause 11), Supplier Directory Terms & Conditions (Clauses 17-18), and Club Membership Terms & Conditions (Clause 13), which also apply to your use of this complaints process. In the event of any conflict, the relevant membership terms will take precedence.

A NOTE ON CONDUCT

Please be civil with our team. If anyone is rude or abusive to La Lista staff, we’ll end the conversation.

CONTACT

For complaints or questions: hello@lalista.com

This protocol was last updated in December 2025, and is subject to change.



OWNERSHIP & REVIEW

Lucy White is responsible for this policy. We review it every 12 months, and sooner if the law or our business model changes. The current version is published on lalista.com with the date it was last updated.

This policy sits alongside our Terms of Use, Vendor Membership Terms and Privacy Policy. It does not replace them.

At Wiskow & White Ltd, we permit the informed, responsible and ethical use of reputable AI applications by our employees and contractors in carrying out identified business activities. The terms of this policy must be complied with when using GenAI by any team member.

This policy is reviewed annually and may be amended at any time. 

  1. Who does this policy apply to?

This policy covers all employees, officers, consultants, contractors, volunteers, interns, casual workers and agency workers (collectively referred to in this policy as workforce).

TERMINOLOGY

GenAI. This refers to a type of artificial intelligence which can be used to create new content (for example, text, code, images, videos or music) (referred to as the output). The AI uses machine learning algorithms to analyse large data sets. 

GPT. This is short for “generative pre-trained transformer”, which is a type of LLM that uses deep learning to produce natural language texts based on information requested in the input. ChatGPT is an example of a GPT model which can be used to generate text.

Hallucination. LLMs can produce outputs which may initially appear to be believable but are in fact highly inaccurate or fabricated. This is known as a hallucination.

Large language models (LLMs). LLMs are a type of GenAI that can generate human-like text in response to a prompt. They use deep learning techniques and massive data volumes to generate a response.

Prompts. These are the inputs or queries that a user provides to the GenAI application to receive the required output. Prompts can be used by the GenAI application to further train the LLM. 

AUTHORISED APPLICATION USE

We allow access to any reputable GenAI tool for business purposes (referred to as authorised AI applications). 

Authorised AI applications must only be used by the workforce for the following business purposes:

(a) creating initial drafts of emails, letters and other correspondence;

(b) creating initial drafts of blog posts, social media content and marketing copy;

(c) proofreading and editing documents;

(d) summarising documents, reports and meeting notes;

(e) creating outlines, agendas and checklists;

(f) researching suppliers, venues, vendors, tools and market trends;

(g) generating and testing ideas;

(h) formatting and structuring documents;

(i) creating first drafts of guides and templates;

(j) translating or simplifying text; and

(k) developing widgets for website customer journey’s

MISUSE

AI will never be used for:

(a) providing legal, financial or contractual advice to clients or the business;

(b) making final decisions on client matters without human judgment; or

(c) creating final client-facing content without human review and approval.

GUIDELINES FOR USE

(a) Inputting data. Confidential, sensitive, or proprietary data is not entered into the application as a prompt.

(b) Data protection. Personal data and sensitive personal data is not entered into the application as a prompt in breach of the Data Protection Legislation.

(c) Intellectual property rights and licensing. We abide by any relevant licensing conditions regarding intellectual property rights in the AI application’s terms of use and ensure that third party proprietary data or material is not entered into the application as a prompt without the third party’s permission. 

(d) Discriminatory language. We will never input offensive, discriminatory or inappropriate content as a prompt. 

(e) Be secure. We apply the same security measures we apply to all our IT applications. This includes using strong passwords, updating applications as required and not installing software onto our systems without authorisation from Lucy White.

(f) Review outputs and understand limitations. GenAI technology is in its infancy and its predictive nature means that it has the potential to produce inaccurate outputs or hallucinations. It does not truly understand the context and it cannot apply judgment to its outputs. There is also a risk that the output is biased, inappropriate or otherwise offensive. This means that critical thought must be applied to all outputs of authorised AI applications; they must always be fact and sense checked before being relied upon for business purposes and reviewed to ensure content is appropriate. You should also consider whether the tool used has real time internet access or only has access to information up to a particular point in time as this may impact on the accuracy of the output.

(g) Ethical and responsible use. Always use authorised AI applications ethically and responsibly. You must not generate content to impersonate, bully, or harass another person, or to generate explicit or offensive content. 

(h) Third-party add-ons. Be aware that third parties may build a service on top of GenAI applications. Avoid inputting any information or data into these add-ons. If in doubt about how add-ons may be operating in relation to an authorised AI application you are using, speak with Lucy White;

(i) Accountability. You remain fully responsible and accountable for any work you produce or submit, regardless of whether AI was used in its creation;

(j) Transparency. If we or a client asks whether AI was used in any work or content, you must answer honestly and fully. 

8.2 We recognise that some members of the workforce may access authorised AI applications via an application programming interface rather than a web browser. Where appropriate, we may issue specific guidelines to workforce members gaining access via application programming interfaces.

To ensure compliant use of authorised AI applications and enhance usage by the workforce, we track and document any use of authorised AI applications for business purposes. 

Breach of policy is reported immediate to Lucy White.