We select the most competent professionals in the Italian Wedding World to confidently recommend to our couples. Vendors and venues are vetted before acceptance to The Directory.

By joining La Lista, vendors agree to La Lista’s Code of Ethics, to uphold the industry standards we expect from all vendors.

If you are joining The Directory, please read these carefully and ensure you can meet the code.

As a collective we:

• Treat all customers equally. Our business is free from discrimination and encourages diversity, equality and inclusivity

• Respond to all communications with kindness and clarity

• Clearly communicate response times and service levels with clients managing expectations clearly 

• Respect client confidentiality and operate in accordance with data handling policies  (to our country’s regulations), only sharing client information with permission and as required

• Always act in a respectful and professional manner whilst working with couples and other vendors

• Understand that by becoming a La Lista recommended vendor our professional actions are linked not only to our reputation but also to La Lista’s

• Have a legal contract with all clients that includes comprehensive and transparent pricing details 

• Disclose any relationships that benefit us or our business in ways that are not detailed in client contracts

• Are transparent with clients about how commission works within our business 

• Have up to date Public Liability insurance

• Hold ourselves to professional standards at all times

• Request permission to use photographer’s photos from the owner (the photographer)

• Fully credit creatives work when I/we share it 

• Never claim other’s work as my/our own

• Send a suitable replacement or refund payments made to the business if we are unable to deliver our agreed service. If a partial service has been delivered (i.e. wedding planning, meetings or pre-wedding work) we will refund the unfulfilled amount the client has spent

• If we knowingly break The Code of Ethics we will inform the La Lista team within 24 hours

• By becoming a member of La Lista’s Directory I understand the complaints process exists to uphold this Code of Ethics and our industry to high standards

La Lista holds all Directory members accountable to The Code of Ethics. If the team are notified that these may have been broken by a member the Complaints Protocol will be followed.

The removal of La Lista members is at the team’s full discretion.

La Lista is not responsible for the actions or performance of members of The Directory.

La Lista is a paid Directory membership. Vendors pay a low, accessible fee of £300 per year to access the marketing package valued at £1200. 100% of La Lista income is invested back in to the business to achieve our mission of a fair and transparent industry that promotes ethical vendors, allowing couples a calm and confident wedding planning experience.

Banner image: Benjamin Wheeler